Security Information
Berkshire Bank has partnered with Digital Insight provide a secure
system for conducting your banking transactions.
Firewalls
A firewall is a computer that is used to determine who has
access to areas of a computer network. The firewall takes a
customer's request and puts it in a holding pattern while it
performs several functions to verify the authenticity of the user.
Vault Servers
The Vault Server is designed to be a barrier between the outside
world and the system where account information is stored. It uses a
public key cryptography (a complex coding system) to allow customers
to create an "encrypted tunnel" between the customer's
computer and the Vault Server.
Usernames and Passwords
Once the customer connects to the Vault Server, he is asked to
authenticate the session by entering a Username and Password. When
first enrolled in BerkshireBank@Home, we will provide customers with
a password, but they are encouraged to change that upon first usage.
The customer has five chances to
successfully attempt to log in before the system locks his/her
account. If this should happen, please contact Berkshire Bank at
800-220-6956.
Database Server
Once logged in, customers can request information about their
account and perform various functions. These processes are protected
against any form of outside intervention by the Vault Server. But
the security does not end here. The Vault Server communicates with a
Database Server that resides behind the Vault Server and is
connected via a private network. This is done to prevent
eavesdropping on the network. The Database Server is restricted to
only identified resources, preventing access by unauthorized users
inside or outside of the network.
Fraud Alert
Don’t get hooked by a “Phishing” scam.
Internet scammers casting about for people’s financial information have a new way to
lure unsuspecting victims: They go “phishing”.
“Phishing” is a high-tech scam to deceive consumers into disclosing their credit
card numbers, bank account information, social security numbers,
passwords and other sensitive information.
You should never provide your personal information in response to an unsolicited
telephone call, fax, letter, email or Internet advertisement.
Click here for more information about “Phishing” or stop into your nearest
Berkshire Bank office.
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