Telephone and Voice Recognition Banking

Try Berkshire Bank's Telephone and Voice Recognition Banking System! It's the branch of Berkshire Bank that never closes, and it is just a phone call away.

24 HOURS A DAY 7 DAYS A WEEK 413-445-8300 Toll Free 888-685-8300

Access to your accounts is available either by spoken requests or using the key pad on your telephone to:

• Transfer money
• Make loan payments
• Determine what checks have cleared
• Request a stop payment on a check
• Obtain deposit and loan balance information
• Verify deposits and transactions
• Merchant check verification
• Obtain small business loan advances

Using Telephone Banking

Before using the new telephone banking system, be sure to have your social security number handy. When you call, you'll be guided through the system and offered a menu of choices to access the information you need.

1. The first time you call, you will be asked for your social security number and personal identification number (PIN). The last four digits of the social security number is your initial PIN.

2. You will then be asked to change your initial PIN to a four-digit number known only to you. (You DO NOT need to make an initial inquiry on all of your accounts. This PIN will apply to all of your deposit and loan accounts.)

3. Each time you access your account information, you will be asked for your social security number and PIN.  This will identify you for all your deposit and loan accounts.  You may change your PIN number at any time.

Telephone Funds Transfer

An important tip - to make an account transfer using telephone banking, you must be within the account that you will be transferring from. The system will give you the choices of the accounts for transfers.

To transfer funds, new telephone banking users will need to print and complete a Funds Transfer Authorization Form; return the completed form to any Berkshire Bank location or mail to:  Berkshire Bank, Web Support, P. O. Box 1308, Pittsfield, MA  01202-1208.  

Opening Menu

When you call, you'll be guided through the system and offered a menu of choices to access the information you need.

Enter the number for the corresponding information.

Press

[1] Current Accounts	Enter Social Security Number and PIN Select account Savings, press 1 More Details, press 1 Transfer or make loan payment, press 2 Work with another account, press 3 More choices, press 4
	Checking, press 2 Checks cleared, press # More Details, press 1 Transfer or make payments, press 2 Work with another account, press 3 More Choices, press 4
	Loans, press 3
[2] Transfer Funds	Select the account Select the deposit account to transfer to, press 1 To make a loan payment, press 2 To transfer money into an account other than a loan, press 3 Select the destination account to make a deposit or payment
[3] General Information	Branch Hours & Locations, press 1 ATM Locations, press 2 Promotions, press 3
[4] Production Information	Rates and product information, press 1
[5] More Choices	PIN number change, press 1
[6] Merchant Check Verification	Enter the account number Enter the check number Enter amount

If you do not already have the free Adobe Acrobat Reader installed on your system, please take a moment of your time to download the viewing software.

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