Berkshire Bank's Telephone and Voice Recognition Banking System is the branch of Berkshire Bank that never closes and it is just a phone call away.

Access to your accounts is available either by spoken request or using the key pad on your telephone to:

• Transfer money
• Make loan payments
• Determine what checks have cleared
• Request a stop payment on a check
• Obtain deposit and loan balance information
• Verify deposits and transactions
• Receive merchant check verification
• Obtain small business loan advances

How to Use Telephone Banking

Before using the new telephone banking system, be sure to have your social security number handy. When you call, you will be guided through the system and offered a menu of choices to access the information you need.

1. The first time you call, you will be asked for your social security number and personal identification number (PIN). The last four digits of your social security number is your initial PIN.

2. You will then be asked to change your initial PIN to a four-digit number known only to you. (You DO NOT need to make an initial inquiry on all of your accounts. This PIN will apply to all of your deposit and loan accounts.)

3. Each time you access your account information, you will be asked for your social security number and PIN.  This will identify you for all your deposit and loan accounts.  You may change your PIN number at any time.

Telephone Funds Transfer

An important tip - to make an account transfer using telephone banking, you must be within the account that you will be transferring from. The system will give you the choices of the accounts for transfers.

Opening Menu

When you call, you will be guided through the system and offered a menu of choices to access the information you need.

Enter the number for the corresponding information.

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