COVID-19 Customer Resource Center


To All Berkshire Bank Clients, Employees and Communities

Access the Resource Center

Click here to make an appointment

Berkshire Bank is committed to taking every necessary precaution to protect our employees, customers, and communities’ safety and health to reduce the Coronavirus (COVID-19) spread. We have already implemented several procedures to protect customers and employees to curb the spread of COVID-19. 

Due to a recent uptick of positive cases across all of our geographies, currently, we've modified customer access to our branch locations. Our branch lobbies are closed to unscheduled walk-in customers.  You can continue to utilize our drive-up services, ATMs, ITMs, schedule an in-person appointment and leverage our flexible banking options.

While we’re temporarily modifying our lobby services, you can continue to access your accounts 24/7 through our online banking platform and utilize many other alternatives listed below.

Branch Services Offered
  • Night Drop - You can continue to make your deposits through our night drops.
  • Schedule In-Branch Appointments – Our teams can assist you by scheduling appointments to reduce the number of customers near one another.
Flexible Banking Options
  • ATMs - Through our ATM network, you can withdraw cash, make cash and check deposits, check account balances, complete account transfers and more.
  • Mobile Banking App - Through our mobile app, you can make transfers between your accounts, pay bills, deposit checks and more.
  • Online & Telephone Banking - With our online and telephone banking platforms, you can verify your account balances, set-up mortgage and loan payments, review account transactions, send secure messages, or speak with Berkshire Bank team members about your accounts.
  • MyBanker Relationship Managers - Our MyBanker program offers personalized banking services available 7 days a week for your convenience. You can connect with our MyBanker team by visiting our website.


Resource Center:

Lobby and Branch Updates
With the recent slowdown in positive COVID-19 cases across all of our geographies, we are excited to welcome you back inside our branches! We have reopened most of our branch lobbies to walk-in traffic. 
Learn More about Lobby and Branch Updates
PPP Resource Page
Berkshire Bank, with our SBA lending partner, 44 Business Capital, will automate the forgiveness process for all customers who we assisted in obtaining a PPP loan.
Learn More about PPP Resource Page
GreenPath COVID-19 Resources
Responding to Coronavirus: GreenPath is here for you while making it a priority to keep everyone safe
Learn More about GreenPath COVID-19 Resources