COVID-19 Customer Resource Center


To All Berkshire Bank Clients, Employees and Communities

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Berkshire Bank takes its role in our community very seriously and we stand with you during these unprecedented times.  We know you are concerned about the impact of the coronavirus. So are we.  We remain vigilant in ensuring a safe banking experience for all of us. As always, our top priority is the health and safety of our employees, customers and communities. 

To Our Clients:  We know this pandemic has had serious economic impact on most individuals.  Berkshire Bank has taken swift steps to provide additional financial flexibility to our customers who may face financial hardship. 
Retail Banking,
Consumer Loan and
Mortgage Customers
  • Increased daily debit card spending limits
  • Waived penalties for early CD withdrawals up to $20,000
  • Option to forebear consumer and mortgage loan payments for one to three months
Small Business Customers
  • Increased daily debit card spending limits
  • Waived penalties for early CD withdrawals up to $20,000
  • Ability to leverage specific options for consideration to forebear their loan

To Our Employees:  Our frontline workers are the foundation of this bank and our ability to serve our customers.  Ensuring they can go home safe and healthy to their families is a top priority for us.  We have reduced hours at our 111 branches across our footprint that customers can make an appointment or go to one of our 95 branch locations that offer drive up services. We currently have over 85% of our non-branch workforce working from home.

To Our Country and Community: During times of crisis, it can be difficult to step back and see a light at the end of the tunnel beyond the tremendous challenges and difficulties being felt by people throughout our country.  The impact on our economy is real, but America has always persevered through difficult times and this crisis will be no different.

Thank you for the trust you have put in our company over the years.  We do not take that for granted.  Berkshire Bank helped its clients through the pandemic of 1918, and we will support our community through this pandemic as well.  It’s time for each of us to focus on the things we may have taken for granted, like our health and loved ones, while Berkshire remains focused on your banking. 

We are here for you.

Richard Marotta, CEO
Berkshire Bank


Resource Center:

Customer Lobby Closure Notice
Learn More about Customer Lobby Closure Notice
Additional Support and Financial Flexibility
Learn More about Additional Support and Financial Flexibility
MyBanker - Branchless Banking
Learn More about MyBanker - Branchless Banking
List of Affected Locations
Learn More about List of Affected Locations
Lawrenceville (NJ) Special Update
Learn More about Lawrenceville (NJ) Special Update
Tax Relief and Economic Impact Payments
Learn More about Tax Relief and Economic Impact Payments
On the Side of Main Street
Learn More about On the Side of Main Street