Be Well (COVID-19 Customer Update)


To All Berkshire Bank Customers

Access the Be Well Resource Center
As with other larger employers and customer-facing organizations, Berkshire Bank is carefully monitoring the situation regarding Coronavirus (COVID-19), with a particular focus on public health guidance offered by the CDC and state officials. We are reaching out to make you aware of our activities and preparations in light of the spread of the Coronavirus (COVID-19).  Our number one priority is the safety of our customers, employees and the broader community. 
Given the current unpredictable nature of the spread of COVID-19, and in an abundance of caution, Berkshire Bank has implemented the following practices immediately:
  • We have increased our overnight cleaning activities to ensure frequently touched areas are being disinfected and sanitized.
  • We have implemented social distancing techniques to minimize the typical face-to-face contact by utilizing teleconference calls and flexible workspaces. We have suspended non-essential business travel for our employees and have asked that inter-company meetings be conducted via teleconference.  In addition, we kindly ask all of our customers to help us maintain a handshake-free zone at all Berkshire Bank locations.
  • We have asked employees who feel ill to stay home.  In addition, if an employee needs to stay home to care for a family member affected by the COVID-19, we are providing additional  paid sick days through June 30, 2020.
  • We have convened a team of senior leaders who meet daily to discuss the situation and stand ready to take additional steps, if necessary.
  • We have measures in place to ensure our operations can effectively continue so that we can provide our customers uninterrupted service.  Berkshire Bank already had robust and detailed business continuity plans in place.
We want to ensure that we can seamlessly meet your banking needs, so we want to share the following flexible banking options that you can use at home, work or even on the go:
  • Mobile App Banking & Deposit- Make transfers, pay bills and deposit checks using your smartphone
  • ATM’s- Balance inquiries, transfers and withdraw cash
  • Telephone Banking- Balance inquiries, transfers and Berkshire Bank loan payments
  • Online Banking-Balance inquiries, transfers and to pay bills
  • Please click here, for more information on how to use these options

The statuses of some branches have changed, please check out the complete list of affected branches, click here.

We thank you for your continued partnership with Berkshire Bank; should you have questions or concerns, our telephone banking is available at 888.685.8300, our call center representatives are available via phone at 800.773.5601 and you can access accounts online via We are actively monitoring this situation and are following the guidelines outlined by the CDC website to manage the spread of the virus.  We will continue to send updates as this situation develops.
Be Kind. Be Calm. Be Smart. Be Well.
Richard Marotta, CEO
Berkshire Bank


Resource Center:

Customer Lobby Closure Notice
Learn More about Customer Lobby Closure Notice
Additional Support and Financial Flexibility
Learn More about Additional Support and Financial Flexibility
MyBanker - Branchless Banking
Learn More about MyBanker - Branchless Banking
List of Affected Locations
Learn More about List of Affected Locations
Mercerville and Robbinsville (NJ) Special Update
Learn More about Mercerville and Robbinsville (NJ) Special Update
Farmington and Simsbury (CT) Special Update
Learn More about Farmington and Simsbury (CT) Special Update