Additional Support and Financial Flexibility

Dear Valued Customer,

We understand the spread of the COVID-19 virus has begun to impact members of our community in meaningful ways.  As an active neighbor in this community, Berkshire Bank is taking steps to provide additional financial flexibility to our customers who may face financial hardship. 
Currently effective: the following enhancements will be available to all Berkshire Bank customers:  

Retail Banking,
Consumer Loan and
Mortgage Customers
  • Increased daily debit card spending limits
  • Waived penalties for early CD withdrawals up to $20,000
  • Option to forbear consumer and mortgage loan payments for one to three months
Please complete the Loan Forbearance form below.
Terms are subject to change any time.
Small Business Customers  
  • Increased daily debit card spending limits
  • Waived penalties for early CD withdrawals up to $20,000
  • Ability to leverage specific options for consideration to forebear their loan
We are actively engaging with partners like the Massachusetts LGBTQ Chamber and the Black Economic Council in MA, among others, to provide funding assistance to small businesses that are most impacted by the financial implications of the pandemic.  This funding will provide a unique selection of low-interest rate solutions underwritten by our community partners.  We will be setting aside $3 million in available capital to support this effort.
In addition, we have earmarked an incremental $500,000 for small business grants to help businesses that do not have the ability to pay.  We look forward to working with the Berkshire Bank Foundation and the Foundation for Business Equity, among others, to deploy these dollars across our banking footprint and to sharing more details about these programs in the short term.
We also understand there will be situations where our customers find themselves or their businesses facing financial difficulties that are unique to them.  In those scenarios where hardship is not relieved by the above options, we are asking our customers to reach out to us to further discuss how we may be of assistance.
Berkshire Bank customers can connect us in the following ways:
  • Visit your local branch location (The statuses of some branches have changed, please check out the complete list of affected branches, click here.)
  • Connect with one of our MyBanker Relationship Managers
  • Log on to your Online Banking and reach out to us via secure message under the Customer Service option
  • Ask an Expert
  • Text AMEB1 (26321) for one-time SMS support, when you message AMEB1 with a message you can anticipate a call back to assist you with your specific needs
  • Call our Call Center at 800-773-5601
  • In addition, we want to ensure that we can seamlessly meet your banking needs, so we want to share the following flexible banking options that you can use at home, work or even on the go. Click here, for more information on how to use these options.

We understand the events of the past month are testing individuals, businesses and our local community.  We stand ready to help and will continue to communicate with you as we have additional information.  In partnership with our community, we will withstand these challenges and work to stem the economic impact of this pandemic.

For additional information about protecting your finances during this time, click here, or to find out more about tax relief and Economic Impact Payments, click here.