Branch Hours Update

Dear Valued Customers,

Berkshire Bank is committed to taking every necessary precaution to protect our employees, customers, and communities in an effort to reduce the spread of the Coronavirus (COVID-19).  We continue to implement strategies that allow us to ensure we are available to serve you in our branches while supporting social distancing.

To support our employees and customers, effective 5/11/2020, we will be expanding our branch hours. Our branches that are currently open, will now be available Monday-Friday 9AM-4PM and will remain closed on Saturday and Sunday. All branches that are temporarily closed at this time, will remain closed. Please click here for an updated list of branches that are currently closed. 

While we’re modifying our branch hours, you can continue to access your accounts 24/7 through our online banking platform and utilize many other alternatives listed below.

Branch Services Offered    
  • Night Drop Services - You can continue to make your deposits through our night drops.
  • Schedule In-Branch Appointments – Our teams can assist you by scheduling appointments in an effort to reduce the number of customers in close proximity to one another at the same time.  
  • Drive-Ups - You can continue to access drive-up services at any of our open offices with drive-ups. Click here for our list of branches.
Flexible Banking Options   
  • ATMs - Through our ATM network, you can withdraw cash, make cash and check deposits, check account balances, complete account transfers and more. We suggest that you use gloves or other personal protective measures to limit your direct contact with the ATM pin-pad.
  • Mobile Banking App - Through our mobile app, you can make transfers between your accounts, pay bills, deposit checks and more.
  • Online & Telephone Banking - Through our online banking platform you can check your account balances, make mortgage and loan payments, review transaction history, and send secure messages to our teams for account inquiries.
  • MyBanker Relationship Managers - Our MyBanker program offers personalized banking services available 7 days a week for your convenience. You can connect with our MyBanker team by visiting our website.


Lastly, Berkshire Bank is providing financial flexibility to our customers who may face financial hardship at this time, including:
Retail Banking,

Retail Banking,
Consumer Loan and
Mortgage Customers           
  • Increased daily debit card spending limits.
  • Waived foreign ATM fee for inquiries and withdrawals.
  • Waived penalties for early CD withdrawals up to $20,000.
  • Option to forbear consumer and mortgage loan payments for one to three months. Click here to inquire.
Small Business Customers 
  • Increased daily debit card spending limits.
  • Waived foreign ATM fee for inquiries and withdrawals.
  • Waived penalties for early CD withdrawals up to $20,000.
  • Ability to leverage specific options for consideration to forebear their loan.                                       


To learn more about these enhancements, reach out by phone to your local branch or our call center at 800-773-5601.

For additional information about protecting your finances during this time, click here, or to find out more about tax relief and Economic Impact Payments, click here.