List of Affected Locations

Attention Customers

Berkshire Bank is committed to taking every necessary precaution to protect our employees, customers, and communities’ safety and health to reduce the Coronavirus (COVID-19) spread. We have already implemented several procedures to protect customers and employees to curb the spread of COVID-19. 

Due to a recent uptick of positive cases across all of our geographies, effective Friday, 11/27/2020, we will be modifying customer access to our branch locations. Our branch lobbies will be closed to unscheduled walk-in customers.  You can continue to utilize our drive-up services, ATMs, ITMs, schedule an in-person appointment and leverage our flexible banking options.

While we’re temporarily modifying our lobby services, you can continue to access your accounts 24/7 through our online banking platform and utilize many other alternatives listed below.

Branch Services Offered
  • Night Drop - You can continue to make your deposits through our night drops.
  • Schedule In-Branch Appointments – Our teams can assist you by scheduling appointments to reduce the number of customers near one another.
Flexible Banking Options
  • ATMs - Through our ATM network, you can withdraw cash, make cash and check deposits, check account balances, complete account transfers and more.
  • Mobile Banking App - Through our mobile app, you can make transfers between your accounts, pay bills, deposit checks and more.
  • Online & Telephone Banking - Through our online banking platform you can check your account balances, make mortgage and loan payments, review transaction history, and send secure messages to our teams for account inquiries.
  • MyBanker Relationship Managers - Our MyBanker program offers personalized banking services available 7 days a week for your convenience. You can connect with our MyBanker team by visiting our website.

The following branches are closed

Here's the complete listing with alternative options:

Closed Branches Nearest Branch Alternative Nearest Branch
Dalton, MA (488 Main St) branch  Pittsfield, MA (39 Cheshire Rd) branch  Pittsfield, MA (734 Williams St) branch
East Greenbush, NY (602 Columbia Turnpike Rd) branch North Greenbush, NY (576 North Greenbush Rd) branch Albany, NY (30 South Pearl St) branch
Guilderland, NY (1704 Western Ave) branch Albany, NY (979 Central Ave) branch Niskayuna, NY (120 Mansion Blvd) branch
Johnstown, NY (51 West Main St.) branch Amsterdam, NY (140 Sanford Farms Shopping Center)  
Lisbon, CT (Walmart, 180 River Road) branch Canterbury, CT (180 Westminster Road) branch Norwich, CT (108 Salem Turnpike) branch
Ludlow, MA (431 Center Street) branch Wilbraham, MA (2005 Boston Road, Route 20) branch Springfield, MA (1363 Allen St, Route 21) branch
North Windham, CT (Walmart, 74 Boston Post Road) branch Mansfield Center, CT (95 Storrs Road) branch Willimantic, CT (803 Main Street) branch
Pittsfield, MA (99 North St) branch (Note: MyTeller ITM/ATM is available at the drive-up) Pittsfield, MA (39 Cheshire Rd) branch Pittsfield, MA (165 Elm St) branch
Slingerlands, NY  (11 Vista Blvd) branch Delmar, NY (255 Delaware Ave) branch Rotterdam, NY (1925 Curry Rd) branch
Webster, MA (25 Worcester Rd) branch Dayville, CT (596 Hartford Pike) branch  Worcester, MA (386 Main Street) branch


Thank you for being a loyal customer and working together during these unprecedented times. We will continue to keep you informed of any changes.