Lobby and Financial Center Updates

Lobby and Financial Center Updates

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Attention Berkshire Bank Customers: Most of our financial centers are currently open. However, due to unexpected events from COVID, there are times when individual financial centers may temporarily close, offer only drive up service or become appointment only. 

As always, you will still have access to your accounts via our different flexible banking options:

  • ATMs - Through our ATM network, you can withdraw cash, make cash and check deposits, check account balances, complete account transfers and more. We suggest that you use gloves or other personal protective measures to limit your direct contact with the ATM pin-pad.
  • Mobile Banking App - Through our mobile app, you can make transfers between your accounts, pay bills, deposit checks and more.
  • Online Banking - Through our online banking platform you can check your account balances, make mortgage and loan payments, review transaction history, and send secure messages to our teams for account inquiries.  Also, learn more about Telephone Banking.
  • Relationship Managers - Check in with our different teams to help with your specific needs; whether they be in Private Banking, Commercial Lending or Wealth Management. Our MyBanker Relationship Managers are ready to counsel you with any of your banking needs.


The following financial centers are Closed or Temporarily Closed

Here's the complete listing with alternative options:

Closed or Temporarily Closed Financial Centers Nearest Financial Center Alternative Nearest Financial Center
Boston, MA (121 Congress St)  Boston, MA (1320 Washington St)  Boston, MA (61 Brookline Ave) 
Guilderland, NY (1704 Western Ave)  Albany, NY (98 Wolf Rd)  Albany, NY (979 Central Ave) 
Rotterdam, NY (1925 Curry Rd)  Niskayuna, NY (120 Mansion Blvd)  Colonie, NY (98 Wolf Rd) 
Westborough Turnpike (303 Turnpike Rd) Shrewsbury MA (226 Turnpike Rd) Marlborough – (322 Maple St. Marlborough, MA 01752)
Williams St. - (734 Williams St Pittsfield, MA 01201)  Elm St. – (65 Elm St. Pittsfield, MA 01201) Allendale – (39 Cheshire Rd. Pittsfield, MA 01201)
4912 Main Street, Manchester Center, VT 05255 3450 Richville Rd., Manchester Center, VT 05255 3816 Route 7A, Arlington, VT 05250


Here's the complete listing with alternative options:

 
Lobby Open Only - Drive-Up will be Closed Today Nearest Financial Center Alternative Nearest Financial Center
386 Main St., Worcester, MA 560 Park Ave., Worcester, MA 11 Park Ave., Worcester, MA
West St.  (66 West St. Pittsfield MA 01201) Elm St. – (165 Elm St. Pittsfield, MA 01201)  ITM – (99 North Street, Pittsfield MA 01201)
New Hartford – 50 Genesee St New Hartford Seneca TPKE  
979 Central Ave
Albany NY 12205
30 South Pearl St
Albany NY 12207
98 Wolf Rd
Colonie NY 12205
GB Main St. – (244 Main St.  Great Barrington, MA 01230 GB Stockbridge Rd. – (255 Stockbridge Rd.  Great Barrington, MA 01230 Sheffield -  (103 Main St. Sheffield, MA 01257)
 
Drive-Up Service & Lobby by Appointment Nearest Financial Center Alternative Nearest Financial Center
20-22 West St, Rutland, VT 05701 184 Broadway, Whitehall, NY 12887 152 Main St., Ludlow, VT 05149
108 Salem Tpke.  Norwich, CT 996 Poquonnock RD
Groton, CT
 
803 Main Street Willimantic, CT
Lenox Main St. (25 Main St.  Lenox, MA 01240) Stockbridge Main St. (32 Main St.  Stockbridge, MA 01262)   Lee – (1 Park St. Lee, MA 01238)
Lenox Pittsfield Rd. (495 Pittsfield Rd. Lenox, MA 01240) Lenox Main St (Operating Drive Up Only) Stockbridge  – (32 Main St. Stockbridge, MA  01262)
  
Drive Up Service Only Nearest Financial Center Alternative Nearest Financial Center
West Springfield 220 Westfield Street West Spfld Ma 01089 Agawam-820 Suffield Street Agawam MA 01001 East Columbus -1259 East Columbus Avenue Springfield MA
 
ATM Out of Service Nearest Financial Center Alternative Nearest Financial Center
     

Thank you for being a loyal customer and working together during these times. We will continue to keep you informed of any changes.