Lobby and Branch Updates

Welcome Back!

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With the recent slowdown in positive COVID-19 cases across all of our geographies, we are excited to welcome you back inside our branches!

As of Monday, March 1st, we are reopening most of our branch lobbies to walk-in traffic. 

For our customers' safety, we are keeping the same protections in place:

  • Require that our customers and employees wear face coverings at all times in our branches.
  • Have hand sanitizing stations in each one of our branch lobbies.
  • Daily overnight cleaning procedures and periodic cleaning during the day.
  • Limit the number of customers and employees in each location following local occupancy and social distancing restrictions.
  • Have directional signage, door clings, posters, and floor markers to help manage traffic flow and remind everyone of our responsibility to maintain social distancing.
  • Have protective shielding at our Customer Service lines and a number of our desk locations.
  • Conduct daily health screening with all employees.

More comfortable making an appointment at one of our offices?  We’re doing that too! Make an appointment here.

As always, you will still have access to your accounts 24/7 via the Berkshire Bank website at Berkshirebank.com and via telephone banking at 888-685-8300. 

The following branches are appointment only
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Appointment Only Branches
Ludlow, VT (152 Main Street) branch
Lenox, MA (25 Main Street) branch
Manchester, VT (4912 Main Street) branch
New Lebanon, NY (502 Route 20) branch
Otis, MA (30 East Otis Road) branch
Pittsfield, MA (39 Cheshire Road) branch
South Hadley, MA (74 Lamb Street) branch

The following branches are closed

Here's the complete listing with alternative options:

Closed Branches Nearest Branch Alternative Nearest Branch
Albany, NY (979 Central Ave) branch Loudonville, NY (399 Albany Shaker Rd) branch Colonie, NY (98 Wolf Rd) branch
Pittsfield, MA (99 North St) branch (Note: MyTeller ITM/ATM is available at the drive-up) Pittsfield, MA (39 Cheshire Rd) branch Pittsfield, MA (165 Elm St) branch
Slingerlands, NY (11 Vista Blvd) branch Delmar, NY (255 Delaware Ave) branch Rotterdam, NY (1925 Curry Rd) branch
Springfield, MA (1259 East Columbus Ave) branch Springfield, MA (1363 Allen St, Route 21) branch West Springfield (220 Westfield Street, Route 20) branch
Springfield, MA (19 Harrison Ave) branch Springfield, MA (1363 Allen St, Route 21) branch West Springfield (220 Westfield Street, Route 20) branch
West Boylston, MA (320 West Boylston St) branch Worcester, MA (11 Park Ave) branch Shrewsbury, MA (226 Boston Turnpike) branch


Thank you for being a loyal customer and working together during these unprecedented times. We will continue to keep you informed of any changes.