Lobby and Branch Updates

Welcome Back!

Click here to make an appointment

With the recent slowdown in positive COVID-19 cases across all of our geographies, we are excited to welcome you back inside our branch lobbies to walk-in traffic!

For our customers' safety, we are keeping the same protections in place:

  • Have hand sanitizing stations in each one of our branch lobbies.
  • Have directional signage, door clings, posters, and floor markers to help manage traffic flow and remind everyone of our responsibility to maintain social distancing.
  • Have protective shielding at our Customer Service lines and a number of our desk locations.
  • Conduct daily health screening with all employees.

More comfortable making an appointment at one of our offices?  We’re doing that too! Make an appointment here.

As always, you will still have access to your accounts 24/7 via the Berkshire Bank website at Berkshirebank.com and via telephone banking at 888-685-8300. 

The following branches are closed

Here's the complete listing with alternative options:

Closed Branches Nearest Branch Alternative Nearest Branch
Boston, MA (121 Congress St) branch Boston, MA (1320 Washington St) branch Boston, MA (61 Brookline Ave) branch
Guilderland, NY (1704 Western Ave) branch Albany, NY (98 Wolf Rd) branch Albany, NY (979 Central Ave) branch
Pittsfield, MA (99 North St) branch (Note: MyTeller ITM/ATM is available at the drive-up) Pittsfield, MA (39 Cheshire Rd) branch Pittsfield, MA (165 Elm St) branch
Slingerlands, NY (11 Vista Blvd) branch Delmar, NY (255 Delaware Ave) branch Rotterdam, NY (1925 Curry Rd) branch


Thank you for being a loyal customer and working together during these unprecedented times. We will continue to keep you informed of any changes.