Mercerville and Robbinsville (NJ) Special Update

To Our Valued Customers

On Friday evening, March 20th, Berkshire Bank was informed that one of its Mercer County employees was feeling ill with symptoms that can be caused by COVID-19.  On Sunday, March 22nd, we learned that the employee has tested positive.  It is unclear how this individual contracted the virus.
 
However, as a precaution, we have closed the Mercerville and Robbinsville Branches and have scheduled deep cleanings in both of those branches for today.  These branches, along with the on-site ATMs and drive-up windows, will remain closed until further notice.  As a service to our customers, we will refund all foreign ATM fees for customers in New Jersey while any of our branches are  closed as a result of this situation. Customers of the affected  branches can also visit our drive-thru locations and/or schedule an appointment at our Hamilton Branch at The Shoppes at Hamilton 537 or our East Windsor Branch at 18 Princeton Hightstown Road.
 
As a further precaution and consistent with Centers for Disease Control (CDC) guidelines, we have asked all Mercerville and Robbinsville branch employees to self-isolate for a period of 14 days.  These employees will be paid for their regularly scheduled hours during this time.
 
We have begun the process of identifying any other individuals, including customers, who may have come into contact with this employee.  We will also coordinate with public health providers and appropriate regional authorities and responders as part of this effort. 
 
The safety and health of our employees and customers is our #1 priority.  As a reminder, Berkshire Bank has already implemented a number of procedures to protect customers and employees and curb the spread of the COVID-19 virus.  To date, we have:

  • Closed all of our branch lobbies, with limited appointment-only access for those who cannot use an alternative form of banking
  • Required all employees whose job can be performed remotely to work from home
  • Stepped up branch cleaning from two days a week to five days a week
  • Provided employees who interact with customers through the drive-up windows with latex medical gloves as an additional precaution
  • Reiterated precautions, including hand washing and social distancing, that will prevent the spread of the virus
  • Created a mailbox for confidential employee self-reporting of COVID-19 contact or symptoms

Clearly, as the virus becomes more prevalent, we all need to double down on our precautions.  It’s important that we work together to do our part to prevent the spread of the virus.  We will keep you updated as we have more details.

Sincerely,

Tami Gunsch
SEVP, Director of Relationship Banking