Berkshire Bank Announces Revolutionary Branch Experience in Downtown Boston

PITTSFIELD, MA, February 6, 2017 – Berkshire Bank, America's Most Exciting Bank®, is excited to announce the opening of its new downtown Boston branch location, 121 Congress St, on February 6, with business hours Monday-Friday from 8:30am to 5pm. The opening will also serve as the Bank's debut of the new MyBankerSM Concierge Banking, My TellerSM experience and Interactive Teller Machines (ITMs).

MyBankerSM Concierge Banking provides a single point of contact for all banking needs, combining direct access to a dedicated Berkshire Bank relationship expert with the convenience of technology. MyBankerSM relationships run the gamut of financial services by providing proactive financial planning guidance as well as offering a hand with courtesy requests, anytime, anywhere. My BankerSM is levelling the playing field, allowing everyone access to the same benefits; no longer is service based on wealth. MyBankerSM will change the way you think about banking. For a sneak peak of our MyBanker SM services, please click here.

My TellerSM is a new video banking system through which live tellers will be able to assist customers from a remote location, utilizing new Interactive Teller Machine (ITM) technology. ITMs are a more sophisticated version of an ATM, allowing customers to interact with My Teller SM through two-way video chat directly on the machine screen. Customers simply touch the screen to get started and the My TellerSM will appear live on the screen to perform all the transactions a branch teller can, providing the same level of exciting service.

"By incorporating the new MyBankerSM and My TellerSM experiences into our suite of banking products and services, we have changed the way banking is received by the masses." said Tami Gunsch, EVP Retail Banking, "In today's world, finding new and creative ways to make banking accessible to the consumer is imperative, and this is an added avenue to do just that."

To experience the banking revolution through MyBankerSM and My TellerSM, check out the new Boston branch at 121 Congress St, on or after February 6, 2017, or visit

About Berkshire Bank

Berkshire Hills Bancorp (NYSE: BHLB) is the parent of Berkshire Bank, America's Most Exciting Bank®. The Company, recognized for its entrepreneurial approach and distinctive culture, has $9.2 billion in assets and 97 full service branch offices in Massachusetts, New York, Connecticut, Vermont, New Jersey and Pennsylvania providing personal and business banking, insurance, and wealth management services. Berkshire Bank was named one of Massachusetts Most Charitable Companies in 2016 by the Boston Business Journal. To learn more, visit, call 800-773-5601 or follow us on: Facebook, Twitter, and LinkedIn. Berkshire Bank is the official bank of NESN's Boston Bruins coverage and the community partner of Boston Seasons at City Hall Plaza.

Documents and/or Photos available for this release:

Boston Foyer
My Teller
Boston Entrance

To view supporting documents and/or photos, go to and enter Release ID: 408292

Contact: Heidi Higgins
Berkshire Bank
Phone: (413) 236-3756
E-Mail: [email protected]

Vanessa Pesa
Berkshire Bank
Phone: 4134471851
E-Mail: [email protected]