Berkshire Bank Introduces New Video Teller Service to Berkshire County

MyTeller℠ with extended hours at 99 North Street drive up in Pittsfield

Pittsfield, MA – Berkshire Bank is the first bank in Berkshire County to unveil MyTellerSM – the bank's new Interactive Teller Machine (ITM) technology – to its Berkshire County customers.

MyTellerSM is next-generation banking that combines the technology and convenience of an ATM with the same personal assistance you would receive from a traditional teller. The use of Interactive Teller Machine technology, is a convenient solution to help customers bank on their own schedule, offering extended banking hours. Customers will now have the opportunity to cash checks, make deposits, transfer funds, and make loan payments with more flexibility, allowing for less time spent at the teller window and more time to focus on what is most exciting in their lives.

"In today's world, finding new and creative ways to make banking accessible to consumers is imperative," said Tami Gunsch, executive vice president, Retail Banking. "We have incorporated the new MyTellerSM experience into our suite of banking products and services in order to be more convenient and available to our valued customers."

MyTellerSM is now open at our 99 North Street drive-up with extended banking hours available Monday through Friday, 7 a.m. to 7 p.m. and Saturday 8 a.m. to 2 p.m. Our branch colleagues will still be available to assist you during normal banking hours.

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About Berkshire Bank

Berkshire Bank, America's Most Exciting Bank®, is recognized for its entrepreneurial approach, relationship customer experience and distinctive culture. With $11.9 billion in assets, Berkshire provides business and consumer banking, mortgage, wealth management, investment and insurance services through 115 full service branch offices throughout New York, Connecticut, Vermont, New Jersey, Pennsylvania, and Massachusetts, including Commerce Bank, a division of Berkshire Bank. Berkshire Hills Bancorp (NYSE: BHLB) is the parent of Berkshire Bank. Berkshire Bank was named one of Massachusetts' Most Charitable Companies by the Boston Business Journal in 2018. To learn more, visit
, call 800-773-5601 or follow us on: Facebook, Twitter, Instagram and LinkedIn. Berkshire Bank is the official bank of NESN's Boston Bruins coverage, and the community partner of Boston Seasons at City Hall Plaza.