Bill Pay

As part of the transition Sept. 18 to our new online and mobile banking platform, we are introducing a new Bill Center bill pay service to help you easily manage paying your bills electronically or by a check that we print and mail.

In online banking, our Bill Center bill pay service can be found under the Tools menu or by scrolling to the bottom of your Dashboard screen. In our mobile app, Bill Center can be found by scrolling to the bottom of your home screen and swiping the ‘Financial Insights’ button to the left.
 

Yes, to better protect users from inadvertent overdrafts, there will be a change to when funds are deducted from your account to pay bills in the new Bill Center — but only for electronic bill payments. Bill Center will deduct funds from your account for electronic bill payments at the end of the day on the Send Date. The Send Date is the date you indicate a payment should be sent to the payee.

There will be no change to when funds are deducted from your account to pay a bill by check in Bill Center compared with our current bill pay service. Bill Center will deduct funds from your account for a check payment when the payee receives the payment and cashes or deposits the check. The Send Date for a check payment is the date it will be mailed to your payee.

The new Bill Center will also provide the Estimated Delivery Date for payments. The Estimated Delivery Date is the date your payee is expected to receive the payment and is dependent on the Send Date you select and whether it is an electronic payment or payment by check. For check payments, the actual delivery date is dependent upon the U.S. Postal Service.

To help you easily identify how a payee will receive payment, Bill Center displays the following icons: an icon of a paper check and pen shows those paid by check, and an E inside a circle for electronic payments.

Yes, your bill payees will transition to the new Bill Center. We recommend you login by 5 p.m. Sept. 7 and download your current payee list so that you may use them to verify payees on our new platform when it is available Sept. 18.

Yes, up to 12 months of your payment history, as well as your scheduled payments (with the exception of any payments scheduled on our bill pay blackout dates of Sept. 14-18), will transition to the new Bill Center. We recommend you login by 5 p.m. Sept. 7 and download your payment history and recurring payments so that you may have them for reference and use them to verify recurring payments on our new platform when it is available Sept. 18.

eBills are electronic versions of paper bills that arrive from a biller in a bill pay service the same way a paper bill arrives from a biller in your mailbox. If you had eBills in our previous bill pay service, for security reasons eBill enrollments will not convert to the new Bill Center and you will need to re-establish eBills. It’s important to note that some new billers may be available in Bill Center and some previous billers may no longer be available.

Detailed instructions on how to use Bill Center are located in our Resource Center. 

In the event that you chose to “hide” a payee in our previous bill pay service and did not delete it, it will show as active in your payee list in the new Bill Center. To delete a payee that is no longer needed: 

• Find the payee you wish to delete on either the Bills & Payments screen or the Manager Billers screen and click on the 3 stacked dots (…) in the upper right corner. 
• Select “View | Edit Biller” 
• Scroll down to find the “Delete Biller” button at the bottom right corner and click it. 
• Click “Delete Biller” again to confirm. 

You are not required to use our new Bill Center. You can continue to use only the services you prefer. This is a great time to check out the user-friendly features the new system offers.

While you can schedule a bill payment in online and mobile banking at any time, including holidays and weekends, payments can only be processed on business days. This will affect the dates available to select when scheduling your payments.