Important Transition Dates

Getting ready for the new digital banking platform

Important steps to get ready & timeline at a glance

For the smoothest possible transition to our new online and mobile banking platform on Sept. 18, please review the important information listed below. We regret any inconvenience you might experience based on these necessary changes. 

There will be no changes to account numbers or loan numbers in the transition. Also, any recurring automatic payments through your debit card or set up in a Berkshire Bank financial center via ACH will continue. 

Please note: If you are a business using our Corporate and Business Solutions online platform, these changes do not apply to your Business Solutions profile. 

Questions or need help? Visit our FAQs, your nearest Berkshire Bank financial center, or call us at 833-BERKBNK seven days a week from 7 a.m. to midnight. We will also have one-time, extended financial center hours for additional customer support over the weekend the transition takes place: On both Saturday, Sept. 16 and Sunday, Sept. 17, most of our financial centers will be open from 9 a.m. to 1 p.m.  
 


If you are on a mobile device, click here to view the mobile version of the Important Dates below.

IMPORTANT STEPS TO GET READY

WHEN WHO IS AFFECTED HOW TO GET READY
By 5 p.m. Sept. 7 All online and mobile banking users, including small businesses  Please confirm your preferred email and mobile phone number. Login to online banking, then go to More >> Customer Service >> Contact Information. Small business banking users should also confirm or add their business email.
  All bill pay users Please login and download your current payee list and recurring payments so that you may use them for reference and to verify payees and recurring payments on our new platform when it is available Sept. 18. Payees and up to 12 months of payment history will transition to the new Bill Center.
  Users of the eReceipt option in our current mobile app who have stored eReceipts they wish to retain after the transition Please download all stored eReceipts. The eReceipts feature and all stored eReceipts will not be available on the new platform.
  Users who haven’t logged in since Sept. 18, 2022, and want to be included in the transition Please login to online or mobile banking at least once by Thursday, Sept. 14 at 5 p.m.
By 5 p.m. Sept. 13 Bill pay users with bills scheduled to be paid Sept. 14-18 Please login and reschedule bill payments to take place before or after our bill pay blackout dates (Sept. 14-18) to avoid the possibility of incurring late fees or missed payments. Our bill pay platform will be unavailable to users Sept. 14-18.
By 5 p.m. Sept. 14 Quicken and Quickbooks Webconnect customers Please follow the transition instructions found here.
  Quicken and Quickbooks Direct Connect customers Direct Connect and Bill Pay within Direct Connect will no longer be available. Please follow the transition instructions found here.

 

IMPORTANT INFORMATION AFFECTING INTERNAL AND

EXTERNAL TRANSFERS FROM SEPT. 12-17 

WHEN WHAT’S AFFECTED  HOW IT’S AFFECTED 
Sept. 12, Sept. 13, Sept. 14 and Sept. 15 ​                                                                                          All external transfers on these dates. (An external transfer moves funds electronically using online or mobile banking between your Berkshire Bank account and an account you own at another bank.) 

All external transfers scheduled to take place on these dates will not be processed. All external transfers scheduled for Sept. 16 and Sept. 17 will be processed on the next business day, Monday, Sept. 18. As an added precaution to avoid multiple transfers, please check your account history on or after Sept. 18 before initiating a transfer that may appear to not have been processed. 
Sept. 15, Sept. 16 and Sept. 17       All internal transfers on these dates. (An internal transfer moves funds electronically from one of your Berkshire Bank accounts to another Berkshire Bank account you own.) 

All internal transfers — whether scheduled or recurring — that are scheduled to take place on these dates will process as a one-time transfer on Monday, Sept 18.  

After Sept. 17, all internal transfers will process as normal. As an added precaution to avoid multiple transfers, please check your account history on or after Sept. 18 before initiating a transfer that may appear to not have been processed. You may make free internal transfers Sept. 15-17 at an ATM if both accounts are linked to the same debit card, by using telephone banking at 888-685-8300, or by calling 833-BERKBNK. You may make internal transfers for a fee on Sept. 15-17 by visiting a financial center. 

 

OTHER IMPORTANT DATES THAT ARE PART OF THE TRANSITION

WHEN WHO IS AFFECTED WHAT IS AFFECTED
Tuesday, Sept. 5 at 3 p.m.  All online and mobile banking users, including small businesses Access to our People Pay feature will be discontinued.
Friday, Sept. 8, at 10 a.m.  Bill pay service users who use eBills Newly presented eBills, which are electronic copies of your bills in the bill pay service, will be discontinued. Bill pay users will recreate eBills with their vendors on the new platform after it goes live on Sept. 18.
Monday, Sept. 11 at 11 p.m. All online and mobile banking users, including small businesses The external transfer feature will be discontinued.
Wednesday, Sept. 13 at 5 p.m. All bill pay users Deadline for bill pay users to login and reschedule bill payments to take place before or after our bill pay blackout dates (Sept. 14-18) to avoid the possibility of incurring late fees or missed payments. Our bill pay platform will be unavailable to users Sept. 14-18. To learn more, please visit berkshirebank.com/bill-pay.
Thursday, Sept. 14 (all day) All bill pay users Bill pay blackout date: Bill pay platform will be unavailable to users.
Thursday, Sept. 14 at 5 p.m. All online and mobile banking users, including small businesses User access to accounts through online banking and our previous mobile app is discontinued. The new platform for online banking and the new mobile app will be available Monday, Sept. 18.
Friday, Sept. 15 (all day) All online and mobile banking users, including small businesses User access to accounts through online banking and our previous mobile app is discontinued. The new platform for online banking and the new mobile app will be available Monday, Sept. 18.
  All bill pay users Bill pay blackout date: Bill pay platform will be unavailable to users.
Saturday, Sept. 16 (all day) All online and mobile banking users, including small businesses User access to accounts through online banking and our previous mobile app is discontinued. Most of our financial centers will have extended hours from 9 a.m. to 1 p.m. to support our customers' needs.
  All bill pay users Bill pay blackout date: Bill pay platform will be unavailable to users.
Sunday, Sept. 17 (all day) All online and mobile banking users, including small businesses User access to accounts through online banking and our previous mobile app is discontinued. Most of our financial centers will have one-time extended hours from 9 a.m. to 1 p.m. to support our customers' needs.
  All bill pay users Bill pay blackout date: Bill pay platform will be unavailable to users.
Monday, Sept. 18 at 9 a.m. All online and mobile banking users, including small businesses Your new online and mobile banking platform and new bill pay service platform are available. Download the new mobile app, login to online banking and enroll for electronic delivery of eDocuments, statements and notices for quicker, secure access to account documents.