Our BEST Plan

You spoke. We listened.

We believe that where you bank matters and that simple decision can have a big impact on the health of your community.

We are introducing Berkshire’s Exciting Strategic Transformation or BEST to move Berkshire Bank forward and transform what it means to bank you socially, humanly and digitally.


BEST - In The News:


Frequently Asked Questions:

What is BEST?
Berkshire’s Exciting Strategic Transformation (BEST) is our plan to improve our financial performance and transform the Company. Our collective aim is to become a shining example of a purpose-driven, community dedicated bank that delivers exceptional performance for all our bankers, customers, communities and shareholders. We will optimize our organization and deploy those resources to enhance and digitize our community bank model, strengthening it for all our stakeholders.

Our Vision & Mission
Our vision is to become the leading socially responsible omni-channel community bank in the markets we serve. Our mission is to bank our communities, socially, humanly, and digitally by removing barriers in banking to make a meaningful impact on people, businesses, and communities.

How will BEST improve my experience as a customer?
Berkshire expects to enhance its existing suite of socially responsible financial solutions and develop new product and service offerings consistent with its purpose-driven community bank mission. We also plan to roll out new digital solutions to better serve you including improvements to our mobile solutions and enhancing your satisfaction across banking channels.

How will BEST benefit my community?
We believe where you bank matters and that simple decision can significantly impact the health of your community. BEST will allow Berkshire to enhance its impact in the communities it serves to fuel the economy, create thriving neighborhoods, democratize banking and power a low-carbon future for all our communities.


BEST Presentation from May 18th, 2021

Think Forward

Tools to help you get ahead