STAKEHOLDER GROUP |
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HOW WE ENGAGE |
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WHAT WE HEARD |
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Employees |
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Performance reviews, training and development, surveys, emails, intranet, employee assistance fund, employee
town halls |
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Remote work, job training, professional growth, wellness, diversity & inclusion, employee benefits, culture |
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Customers |
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Meetings, phone calls, emails, surveys, social media, community rooms |
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Customer service, digital technology, data privacy and security, flexible banking options, COVID-19 relief, branch hours |
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Communities |
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Meetings, conferences, forums, social media, email, Foundation grant making, XTEAM volunteering, stakeholder listening sessions, industry/chamber memberships, community rooms |
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Equitable product and service access, trust, COVID-19 impact, systemic racism, wellness |
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Shareholders &
Investors |
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Phone calls, emails, annual shareholder meeting, quarterly earnings calls, shareholder outreach, conferences |
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CEO Transition,
COVID-19 Impact, Human
Capital Management,
Climate Change, Workforce Diversity,
Cybersecurity |
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Government &
Regulators |
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Meetings, webinars, CRA and compliance reviews, emails, phone calls |
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Strong regulatory
partnerships, commitment to risk governance, support for mission and vision |
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Suppliers |
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Meetings, phone calls, emails, surveys, events |
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Supplier diversity,
procurement opportunities |
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Nonprofit
Organizations |
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Meetings, email, social media, conferences, stakeholder listening sessions, Foundation grant making, XTEAM volunteering |
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COVID-19 Impact, Diversity & Inclusion, Funding and Volunteer Opportunities |