Telephone Banking

• Account and loan balances
• Recent deposits and withdrawals from checking, statement savings, or Money Market accounts
• CD balance, rate, term, maturity date, and interest
• Merchant check verification
• Activate your Berkshire Bank ATM or debit card
• Report a lost or stolen ATM or debit card
• Change your PIN

• Before using the telephone banking system, be sure to have your account numbers and Social Security number handy. You will be guided through the system and offered a menu of choices to access the information you need.
• The first time you call, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's Social Security number is your initial PIN. (The primary account holder is the first person listed on your accounts.)
• You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)
• Each time you access your account information, you will be asked for your account number and PIN. Loan inquiries will also require a note number - check your latest loan bill for this information. This will identify you for all your deposit and loan accounts. You may change your PIN at any time.

Press 1 for English, 2 for Spanish

For first time access, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's social security number is your initial PIN. The primary account holder is the first person listed on your accounts. You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)

Time Saving Options

To return to previous menu, press 8
To return to the in menu, press 9
To speak to a customer service representative, press 0
 

Press 1 for Deposit Account Information

1. Checking Accounts (current then available balance)

1. For transaction activity
2. To search for specific transaction
3. To repeat balance
4. For interest information

2. Money Market

1. For transaction activity
2. For interest information
3. To repeat balance

3. Savings

1. For transaction activity
2. For interest information
3. To repeat balance

4. CD

1. For transaction activity
2. For interest information
3. To repeat balance

Press 2 to Transfer Funds between accounts

A transfer from your checking account may be paid from your overdraft protection service and will create an overdraft if you do not have sufficient available funds in your account.

1. From Checking
2. From Savings
3. From Money Market
4. From Line of Credit

Press 3 for Loan Account Information

1. For Mortgages

1. For Payment information
2. For Payoff information
3. For Interest information
4. Original Loan information

2. For Consumer

1. For Payment information
2. For Payoff information
3. For Interest information
4. Original Loan information

3. For LOC

1. For Payment information
2. For Payoff information
3. For Interest information
4. Original Loan information

Press 4 to change your personal identification number

1. Deposit Account
2. Loan Account

Press 5 to verify funds in an account

 

Press 6 for MasterCard Debit Card options

1. Report Lost/Stolen Debit Card
2. All Other Options