Telephone Banking

Contact Us

Dial us up, any time of the day or night.

Outside regular banking hours? Your accounts are still on call.

Even in the computer age, your telephone remains a powerful communications tool. One great example is that you can use it 24/7 to conduct your banking business. Call us up whenever you have a free minute or two, and our automated system can help you handle whatever financial matters you might have.

  • Call 413-445-8300 or toll-free at 888-685-8300
  • Service available in English and Spanish
  • Transfer funds between Berkshire Bank accounts
  • Make payments from checking, statement savings, or money market accounts to loan accounts
  • Determine what checks have cleared
  • Account and loan balances
  • Recent deposits and withdrawals from checking, statement savings, or Money Market accounts
  • CD balance, rate, term, maturity date, and interest
  • Merchant check verification
  • Activate your Berkshire Bank ATM or debit card
  • Report a lost or stolen ATM or debit card
  • Change your PIN
  • Before using the telephone banking system, be sure to have your account numbers and Social Security number handy. You will be guided through the system and offered a menu of choices to access the information you need.
  • The first time you call, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's Social Security number is your initial PIN. (The primary account holder is the first person listed on your accounts.)
  • You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)
  • Each time you access your account information, you will be asked for your account number and PIN. Loan inquiries will also require a note number - check your latest loan bill for this information. This will identify you for all your deposit and loan accounts. You may change your PIN at any time.
If you have a touch-tone phone, it's easy to navigate Berkshire Bank's Telephone Banking service.

Time Saving Options


  • 0 - Customer Service (during banking hours)
  • * - Return to previous menus
  • 8 - Return to main menu
  • 9 - End call

Press 1 for Account Information

1. Checking Accounts (current balance)

  • Last 10 Checks or withdrawals (max of 30 transactions available)
  • Last 10 deposits or credits (max of 30 transactions available)
  • Specific transaction inquiry
  • Repeat balance information
  • Interest information

2. Savings Accounts (current balance)

  • Last 10 withdrawals (max of 30 transactions available)
  • Last 10 deposits (max of 30 transactions available)
  • Interest information
  • Repeat balance information

3. Certificates of Deposits and IRAs

(current balance, rate term, maturity date & interest)

Press 2 to Transfer Funds

  • Between checking and savings
  • Payment to line of credit or loan
  • Line of credit advance

Press 3 for Consumer Loans


1. Mortgages

  • Payments
  • Interest
  • Escrow
  • Loan information

2. Consumer Loans

  • Payments
  • Payoff
  • Interest
  • Loan information
3. Line of Credit Information
  • Payments
  • Payoff
  • Interest
  • Advances information

Press 4 for Commercial Loans

Please call us at 800.773.5601 and select the option for "Commercial Loan Servicing".

Press 5 to Change a PIN

  • Change a deposit account PIN
  • Change a loan PIN

Press 6 for Merchant Check Verification


Press 7 to Activate or report a lost or stolen ATM or debit card

  • Activate your ATM or debit card
  • Reposrt a lost or stolen ATM or debit card
  • Change a PIN
  • Order a replacement card
  • ATM security tips

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