FDIC-Insured - Backed by the full faith and credit of the U.S. government
FDIC-Insured - Backed by the full faith and credit of the U.S. government
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Digital Banking
Financial Insights

Telephone Banking

Give us a call. We'll always be there to answer.
24/7 banking assistance
Instant connections with no waiting
Check balances, transfer funds and more
Bilingual business
To accommodate as many customers as possible, our Telephone Banking Services are offered in both English and Spanish.

Call us at 413-445-8300 or toll-free at 888-685-8300.

Either of those numbers connect you with Berkshire Bank's automated banking system. With our clear instructions, you can quickly access the services you need.

At Berkshire Bank, we're pretty proud of our Online and Mobile Banking tools. But we also know that many people enjoy the convenience of accessing their accounts via telephone. Call us day or night and you'll find it easy to get balance information, make loan payments, activate debit cards, report lost cards and much more.

  • Transfer funds between Berkshire Bank accounts
  • Make payments from deposit accounts to loan accounts
  • Determine what checks have cleared
  • Check on account and loan balances
  • Review recent deposits and withdrawals
  • Get CD information, such as balance, rate, and maturity date
  • Activate your Berkshire Bank ATM or debit card
  • Report a lost or stolen ATM or debit card
  • Change your personal identification number (PIN)
How to Use Telephone Banking
  • Before using the telephone banking system, be sure to have your account numbers and Social Security number handy. You will be guided through the system and offered a menu of choices to access the information you need.
  • The first time you call, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's Social Security number is your initial PIN. (The primary account holder is the first person listed on your accounts.)
  • You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)
  • Each time you access your account information, you will be asked for your account number and PIN. Loan inquiries will also require a note number - check your latest loan bill for this information. This will identify you for all your deposit and loan accounts. You may change your PIN at any time.

Telephone Banking Instructions

For first-time access, you will be asked for your account numbers and personal identification number (PIN). The last four digits of the primary account holder's Social Security number is your initial PIN. The primary account holder is the first person listed on your accounts. You will then be asked to change your initial PIN to a four-digit number known only to you. (You will need to make an initial inquiry on all of your accounts. Each account will need its own PIN. You may choose to set the same pin for all your accounts, or different pins for each account.)

To return to previous menu, press 8
To return to the in menu, press 9
To speak to a customer service representative, press 0

1. Checking Accounts (current then available balance)

  1. For transaction activity
  2. To search for specific transaction
  3. To repeat balance
  4. For interest information

2. Money Market

  1. For transaction activity
  2. For interest information
  3. To repeat balance

3. Savings

  1. For transaction activity
  2. For interest information
  3. To repeat balance

4. CD

  1. For transaction activity
  2. For interest information
  3. To repeat balance

A transfer from your checking account may be paid from your overdraft protection service and will create an overdraft if you do not have sufficient available funds in your account.

  1. From Checking
  2. From Savings
  3. From Money Market
  4. From Line of Credit

1. For Mortgages

  1. For Payment information
  2. For Payoff information
  3. For Interest information
  4. Original Loan information

2. For Consumer Loans

  1. For Payment information
  2. For Payoff information
  3. For Interest information
  4. Original Loan information
  5. For Payment information
  6. For Payoff information
  7. For Interest information
  8. Original Loan information
  1. Deposit Account
  2. Loan Account
  1. Report Lost/Stolen Debit Card
  2. All Other Options

Berkshire Bank is a full-service financial institution with branches in MA, CT, VT, NY, and RI.

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