Enjoy the convenience, and remain aware.
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Find Berkshire Bank ATMs and branch locations, along with hours, on our locations page.
We all use debit cards and ATMs every day. And that makes it important to keep your card secure and be careful at ATMs. These tips can help.
Debit Card Safety Tips
1. Protect your PIN (Personal Identification Number)
- Choose a unique PIN. Use a number other than your birthday, Social Security number or other obvious number.
- Do not share your PIN or account number with anyone.
2. Check out the environment as you approach the ATM.
- Avoid facilities in dark or remote places.
- Avoid free-standing ATMs on street corners. Use an ATM at Berkshire Bank or another financial institution instead.
- If bystanders seem to be loitering rather than conducting business, go to another machine or come back later.
- If someone seems to take interest in you or your transaction, leave the area immediately and report suspicious behavior to the police.
- When using a drive-through ATM, keep all doors locked and all windows up, except for the driver’s window.
3. Examine the ATM before you use it.
- Never enter your PIN in any terminal that does not appear official, has been modified, has a suspicious device attached, or is operating in a suspicious manner.
4. Be prepared to conduct your transaction when you approach the ATM.
- Have your card ready and know what transaction or transactions you want to conduct.
- Shield the screen and keypad with your body as you use the ATM to prevent others from seeing your PIN.
- Remove your cash, receipt and card after every transaction. Never leave receipts behind at the ATM.
- Have any deposits prepared before you approach the ATM. Make sure the ATM envelope has been accepted before leaving.
5. Pay attention to activity around the ATM as you leave.
- Secure any cash you withdraw before leaving the machine.
6. Report lost, stolen, or compromised cards IMMEDIATELY!
- If you believe your card and/or PIN has been lost, stolen, compromised, or that someone has transfer money using your account without your permission, call 833.BERKBNK.
- Examine your statements promptly to identify unauthorized transactions.
ATM Safety Tips
- Never give your card to someone at an ATM for any reason.
- Never let anyone assist you at an ATM, even if they appear to be a bank official or security personnel.
- Beware of people standing close to you when you are concluding transactions at an ATM.
- Ensure you hide your PIN when keying it into an ATM.
- Never use an ATM that looks tampered with or damaged.
- Always use an ATM in a well-lit area.
- If possible, use an ATM that is monitored by a CCTV camera.
Berkshire Bank is a full-service financial institution with branches in MA, CT, VT, NY, and RI.