FDIC-Insured - Backed by the full faith and credit of the U.S. government
FDIC-Insured - Backed by the full faith and credit of the U.S. government
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Financial Insights

SecurLOCK Communicate

Get peace of mind from our system that's always looking out for debit card fraud.
SecureLOCK monitors your account
Select individualized alerts and notification
Get notified of unusual activity
Go Mobile
Download the SecureLOCK Equip app to manage and monitor on your phone.

24/7 monitoring and quick communication protects your account

Berkshire Bank SecurLOCK Communicate promises to alert you almost instantly* if we notice any unusual activity on your card. That way, you can take immediate action to prevent financial losses and harm to your credit score. If you plan to use your debit card while traveling or to make special purchases, please call our Customer Support Center at 833-BERKBNK, Monday through Saturday 8:00 A.M. - 6:00 P.M. EST to your transactions will process smoothly.

  • Monitors your account for transactions that are unusual 
  • Alerts you about suspicious activity
  • Receive alerts through text, interactive email and phone calls
  • Enhanced phone number authentication prevents call spoofing for inbound calls
  • Continue to watch your accounts using Online Banking for added security
Please keep in mind, SecurLOCK Communicate may block certain states, countries or merchant types if there has been an increase in reported fraudulent activity in those locations.

Berkshire Bank is a full-service financial institution with branches in MA, CT, VT, NY, and RI.

Disclosure:

* Alerts are not always guaranteed as immediate, customers should continually monitor their accounts for fraudulent activity.