Privacy

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Please review our Privacy Notice and Online Privacy Statement below

Rev. 09/2022
 
 FACTS   WHAT DO BERKSHIRE HILLS BANCORP COMPANIES DO WITH YOUR PERSONAL INFORMATION?
 

 Why?		 Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
 

 What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Account Balance
  • Transaction History and Payment History
  • Credit History and Assets
 

 How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Berkshire Hills Bancorp Companies choose to share; and whether you can limit this sharing.
 
 Reasons we can share your personal information Do Berkshire Hills Bancorp Companies share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus		 Yes No
For our marketing purposes -
to offer our products and services to you		 Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes -
information about your transactions and experiences		 Yes No
For our affiliates' everyday business purposes -
information about your creditworthiness		 Yes Yes
For our affiliates to market to you Yes Yes
For our nonaffiliates to market to you Yes Yes
 

 


 To limit
 our sharing

Contact us as follows to limit our sharing:

Berkshire Bank: 1-800-773-5601 (includes Berkshire Bank divisions and lines of business such as Commerce Bank, a Division of Berkshire Bank; Berkshire Bank Home Lending; Berkshire Bank Wealth Management; BerkshireBanc Investment Services; and RNL & Associates)

Please note: If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we may continue to share your information as described in this notice.  However, you can contact us at any time to limit our sharing.

 

 Questions?

Call toll-free 1-800-773-5601 if you are a customer of Berkshire Bank or North Street Insurance Services, Inc. (including any of its divisions or lines of business such as Commerce Bank, a Division of Berkshire Bank; Berkshire Bank Home Lending; Berkshire Bank Wealth Management; BerkshireBanc Investment Services; and RNL & Associates).
 
 Who We Are
Who is providing this notice? This privacy notice applies to the entities within the Berkshire Hills Bancorp, Inc. family of companies (collectively the “Berkshire Hills Bancorp Companies”) to the extent that they do not have their own privacy notices.
 
 What We Do
How do Berkshire Hills Bancorp Companies protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We maintain physical, technical, and administrative safeguards that comply with federal and state standards to guard your nonpublic personal information.
How do Berkshire Hills Bancorp Companies collect my personal information?

We collect your personal information, for example, when you

  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
 
What happens when I limit sharing for an account I hold jointly with someone else?

Your choices will apply to everyone on your account – unless you tell us otherwise.
 
 Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include those companies that control, are controlled by, or are under common control with Berkshire Hills Bancorp, Inc., including Berkshire Bank, Firestone Financial, LLC, Berkshire Mortgage Servicing Company, and North Street Insurance Services, Inc.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
 
  • Nonaffiliates we share with can include financial and nonfinancial companies, such as insurance companies
Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners may include insurance companies, credit card companies, and investment companies.
Other Important Information
We do not share transaction or experience information about customers who reside in Vermont or California except as permitted by applicable law. We also comply with Massachusetts privacy and disclosure laws as applicable.
 

 

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